eGain Co.

The eGain share plunged about 22.5% premarket to $5.51 after the company released its Q4 and full-year 2026 results. Despite earnings beating expectations, revenue guidance deteriorated sharply: revenue from AI customers grew 20% to $55.1 million, but total Q4 revenue fell 4% to $22.2 million. For 2027 management forecasts total revenue of $84.5–86.0 million (around 7% below 2026) with revenue from existing customers down roughly 40% and ARR collapsing about 60%. Adjusted EBITDA is expected to be only $0.7–1.4 million and a GAAP net loss of $2.0–3.0 million is forecast, which explains the strong negative market reaction. » Plus sur de.investing.com

eGain reported non-GAAP EPS of $0.08 for the fourth fiscal quarter (consensus $0.0287) on revenue of $22.2 million, slightly below estimates. Full-year revenue rose 3% to $91.1 million; revenue from AI customers grew 20% to about $55 million, and operating cash flow reached a record $21.2 million. For fiscal 2027, however, management forecasts only $84.5–86.0 million in revenue and expects a sharp decline in the legacy business (legacy revenue about −40%, legacy ARR −60%), after which the stock fell 25.6% in after-hours trading. The company plans to focus more on AI offerings and is targeting AI ARR of $100–120 million by 2030. » Plus sur de.investing.com

At the 23rd International Business Awards, eGain received two bronze Stevie Awards: the AI Knowledge Hub in the 'AI for the customer experience' category and the Composer in the 'customer service innovation of the year' category. Judges highlighted the governed knowledge base, measurable customer outcomes, and the architecture that lets companies integrate AI applications without replacing systems. CEO Ashu Roy stressed that structured enterprise knowledge and governance are essential for AI to deliver the desired customer service results. » Plus sur finanzen.net