Five9

At the Goldman Sachs Communacopia+Tech conference, Five9 announced the shift to an integrated “Humantic CX Platform” that unites AI agents, human agents and digital orchestration. The AI business reached an annualized run rate of more than USD 150 million in Q2/2024 and grew 78% year over year; AI now represents 15% of subscription revenue and shows very high gross margins. The company reported a large contract worth USD 100 million, organizational restructuring to support the platform strategy, and expects AI to grow faster than the core CCaaS business going forward. Five9 sees substantial market potential in cloud- and AI-driven customer experience solutions but warned of near-term restructuring costs and longer-term automation pressure on human jobs. » More on de.investing.com

Shares of Five9 rose to a 52-week high of $34.61 and are currently trading around $34.56, implying a market capitalization of about $2.55 billion. The stock gained 83% over the past six months and 60% year-to-date. In Q2 2026, Five9 beat expectations on revenue ($312.4 million) and adjusted earnings ($0.70 per share); AI revenues increased 78% and subscription revenues rose 14% year-over-year. Rosenblatt raised its price target to $32 and reiterated a buy rating, while DA Davidson increased its target to $28 with a neutral rating. » More on de.investing.com

Five9 shares climbed 6.3% in after-hours trading after the announcement of its inclusion in the S&P SmallCap 600. The inclusion takes effect before trading opens on Aug. 3 and replaces Two Harbors in the index, after Two Harbors is being acquired by CrossCountry Mortgage. The index inclusion is likely to trigger additional buying pressure from passive funds that track the benchmark index. » More on de.investing.com