eGain Co.

At the 23rd International Business Awards, eGain received two bronze Stevie Awards: the AI Knowledge Hub in the 'AI for the customer experience' category and the Composer in the 'customer service innovation of the year' category. Judges highlighted the governed knowledge base, measurable customer outcomes, and the architecture that lets companies integrate AI applications without replacing systems. CEO Ashu Roy stressed that structured enterprise knowledge and governance are essential for AI to deliver the desired customer service results. » More on finanzen.net

Unigarant has chosen the eGain AI Knowledge Hub to modernize its knowledge management and create a reliable foundation for its company-wide AI strategy. The goal is to strengthen governance, increase the productivity of customer advisors and claims handlers, and ensure consistent service across all channels (phone, email, WhatsApp, live chat, post, self-service). The platform is intended to enable company-wide AI search, AI-powered services and trusted content for brokers and customers. » More on finanzen.net

eGain presented a clearer strategy for AI-powered knowledge platforms at the Oppenheimer conference, emphasizing that enterprise AI can only scale with governed, trustworthy knowledge. AI knowledge ARR rose 26% through Q3 FY2026 and accounts for about 64% of SaaS ARR; LTM revenue was roughly $92 million, SaaS gross margins 80%, adjusted EBITDA 17%, cash $80 million and no debt. Management sees a large addressable market (only ~4% of target companies are highly mature), points to large-customer projects with JPMorgan Chase and Philip Morris, and highlights investments in sales, product and flexible pricing models to drive further scale. » More on de.investing.com