Freshworks

Freshworks announced at the Oppenheimer conference that it is evolving from pure ITSM into a comprehensive enterprise experience platform and will monetize AI as an integral part of product and pricing (session packages from $0.49; usage‑based billing for Managed Copilot starting in October). The company reports roughly 30% ARR growth with headcount reduced by more than 20%, gross margins in the mid‑80% range, net cash of $664 million and expected free cash flow of $265 million. Management plans selective acquisitions, continued share buybacks and emphasizes cost control on AI token usage to profitably integrate AI capabilities into the core platform. » More on de.investing.com

Freshworks has received FedRAMP in-process status at class C (moderate) for its Freshservice platform and is now listed in the FedRAMP Marketplace. The company has engaged Coalfire for the authorization process and is building the FedRAMP environment on AWS GovCloud (US). Once fully certified, Freshservice will be available to federal agencies as well as state, local, and educational institutions; the platform includes the AI component Freddy AI. » More on de.investing.com

Freshworks reported Q2 2026 revenue of $237.4 million (+16% YoY) and a non-GAAP EPS of $0.17, beating analyst estimates. The company recorded an early positive GAAP net income, saw strong growth in its Employee Experience (EX) segment (EX-ARR $567 million) and added more large customers. Management confirmed a focus on AI products (over 7,000 customers pay for an AI SKU) and raised the full-year outlook to $963.5–966.5 million; the stock closed slightly higher but fell minimally in after-hours trading. Risks remain from slower CX growth and intense competition in the IT/support market. » More on de.investing.com