Cisco Systems

New Cisco Research Reveals Overwhelming Demand for Agentic AI to Transform the Way Technology Vendors Deliver Customer Experience  News Summary: The rise of agentic AI: By 2026, 68% of all customer service and support interactions with technology vendors are expected to be handled by agentic AI. Customer experience becomes mission-critical: With growing IT complexity, 92% of organizations say the support and services they receive are more important than ever.» Mehr auf prnewswire.com

The Investment Committee give you their top stocks to watch for the second half.» Mehr auf youtube.com

Live Updates Live Coverage Has Ended Earnings beat 4:21 pm EPS: $1.43 actual vs. $1.31 estimate → +9.2% beat Revenue: $1.175B actual vs. $1.17B estimate → +0.4% beat Earnings Beat with Strong Margins, But Growth Remains Tame 4:09 pm Zoom reported Q1 FY26 revenue of $1.175 billion, up 2.9% year-over-year, with non-GAAP EPS of $1.43, beating the Street’s $1.31 estimate by 9%. GAAP EPS came in at $0.81, a 19% YoY improvement. Enterprise revenue rose 5.9% to $705 million, while Online revenue dipped 1.2% to $470 million — consistent with the ongoing shift toward larger, more durable contracts. Operating margins were strong across the board: GAAP operating margin hit 20.6%, while non-GAAP operating margin reached 39.8%. Customer momentum was solid, with 4,192 customers now contributing over $100,000 in trailing 12-month revenue, up 8% YoY. However, net dollar expansion for enterprise accounts slipped to 98%, suggesting slower upsell activity. Zoom repurchased 5.6 million shares and ended the quarter with $7.8 billion in cash. Free cash flow was $463 million, down YoY, but still healthy. Guidance was slightly above expectations: Q2 revenue is projected at $1.195–$1.200 billion with EPS of $1.36–$1.37. FY26 revenue is guided to $4.80–$4.81 billion and non-GAAP EPS of $5.56–$5.59 — modestly higher than previous estimates. Past earnings reactions 3:44 pm Zoom’s earnings have been a model of consistency, but that consistency has done little to lift the stock. All four most recent quarters featured solid EPS beats — yet post-earnings movement has been largely neutral. To break this pattern, Zoom will need to show a shift in narrative: enterprise expansion, monetization of AI tools, or improving RPO. Absent that, even another beat may leave the stock treading water. Quarter EPS Actual EPS Est. Surprise Stock Reaction Q4 FY25 $1.41 $1.35 +5% Flat Q3 FY25 $1.38 $1.31 +6% Flat/–2% Q2 FY25 $1.39 $1.22 +14% Flat Q1 FY25 $1.35 $1.19 +13% Flat Zoom stock sentiment 3:33 pm Zoom’s short interest remains relatively low — around 2.2% of float — but options markets suggest growing skepticism into earnings. There has been notable put activity around the $75–$80 range, indicating some downside protection among long holders. The stock has traded in a tight band for months, and with little movement on strong EPS beats, traders appear to be bracing for a “good but not good enough” outcome. Analyst sentiment is neutral-to-cautious, and several firms have trimmed price targets in recent months without downgrading. The key setup: if Zoom misses or guides weak, there’s room for downside. But if it delivers upside and hints at AI revenue traction, low short interest could limit the intensity of any selloff. Steady Execution 2:37 pm Zoom’s last earnings call was all about balance: management emphasized durable enterprise growth while acknowledging ongoing pressure in the online/SMB segment. CEO Eric Yuan spoke at length about Zoom Phone and Zoom Contact Center as long-term growth engines, but didn’t provide revenue breakouts or attach metrics for either. The tone was calm, consistent, and arguably too cautious. Analysts pressed the company for clarity on AI monetization through its Zoom AI Companion rollout, but received only directional answers. CFO Kelly Steckelberg reaffirmed guidance but flagged slower renewals in EMEA and higher competition in the public sector. This quarter, Zoom needs to show that AI tools aren’t just a product enhancement but a revenue driver. Investors also want more segmentation of growth — especially between the enterprise and online business lines. What to watch this quarter: Revenue contribution or attach rate updates from AI tools Net expansion trends across enterprise accounts Specific metrics around Zoom Phone/Contact Center growth Any signal of stabilization in churned regions AI Tools and Enterprise Momentum Must Start Driving Numbers 1:28 pm Zoom’s product roadmap continues to evolve, with the company pushing hard into AI-driven enhancements through its AI Companion tools, as well as deeper investments in Contact Center and Zoom Phone. But these offerings have yet to move the needle meaningfully on top-line growth. On last quarter’s call, management flagged strong enterprise adoption but admitted that online customer churn remained a drag. Gross margin was stable above 78%, but free cash flow dipped, and revenue growth slowed to just 2% YoY. This quarter, investors want to see if enterprise net expansion is holding and whether AI products are leading to measurable upsell. Any shift in RPO trajectory or commentary on upsell momentum will be closely dissected. Watch for: Growth in Zoom Phone or Contact Center revenue RPO and deferred revenue trends AI Companion monetization signals Margin stability and cash flow commentary Earnings Must Clarify Whether Growth Has Truly Bottomed 12:28 pm Zoom’s macro challenge is no secret — the pandemic boom is long over, and the company now competes in a price-sensitive, saturated UCaaS market. While management has leaned into new verticals like Zoom Phone and AI Companion tools, those segments remain too small to drive top-line acceleration on their own. The last four earnings reports have all beaten EPS expectations, yet the stock reaction has been minimal. Why? Because Zoom hasn’t been able to show a compelling growth reacceleration or defend market share against bundled platforms like Microsoft Teams. Heading into this print, investors will want updates on enterprise net retention, contribution from Contact Center, and whether AI features are leading to actual monetization. Flat or declining RPO could signal continued stagnation — while even a modest uptick might spark renewed interest if paired with margin stability. Zoom (NASDAQ: ZM) reports earnings after the market closes today, with Wall Street looking for signs of steady enterprise traction in what’s become an increasingly saturated unified communications market. The company is expected to post EPS of $1.31 on $1.17 billion in revenue — both modestly lower than year-ago levels and roughly in line with recent trends. The broader setup: low expectations, high execution consistency, and a stock that’s moved mostly sideways in 2025. Over the past year, Zoom has quietly posted four consecutive earnings beats, but those surprises haven’t sparked meaningful stock upside. That reflects investor skepticism that core revenue streams — especially the legacy online video product — can drive meaningful growth without significant margin trade-offs. While management has pushed into new verticals like Zoom Phone and Zoom Contact Center, adoption rates remain slow, and pricing pressure continues to weigh on visibility. One area that could shift sentiment is AI. The company has touted AI Companion and other intelligent collaboration features, but these haven’t yet generated material monetization. That puts extra pressure on today’s earnings call to clarify go-to-market traction and attach rates for AI-enhanced services. Zoom’s full-year FY26 EPS is forecast at $5.37, slightly below last year’s $5.54, which tells the story: this is a stable, cash-generating company still trying to find its next growth gear. With competitors like Microsoft Teams bundling aggressively, and RingCentral and Cisco investing in UCaaS integrations, Zoom’s positioning is increasingly a margin defense game — not a top-line expansion story. Analysts will be focused on enterprise churn rates, gross margin mix, and any acceleration in RPO as potential green shoots. After several quarters of holding steady, the question for Zoom isn’t “will they deliver?” — it’s whether delivering is enough. The post Zoom (ZM) Quarterly Earnings Live Coverage appeared first on 24/7 Wall St..» Mehr auf 247wallst.com